1. INFORMATION WE COLLECT AND HOW WE USE IT
In this Policy, “personal data” is defined as any information relating to an identified or identifiable natural person.
1.1. Usage Data We continuously improve our Website and user experience. We analyze how visitors interact with our platform, including IP addresses, browser types, device information, and navigation patterns. This data helps us optimize our digital product delivery. Legal basis: Our legitimate interest in providing and improving our platform.
1.2. Account Information When you create an account to access our digital products, we collect necessary data such as your username and email address to fulfill your access requests and manage your account. Legal basis: Performance of a contract to provide access to our digital assets.
1.3. Transaction Information Our order process is conducted by an authorized online reseller and Merchant of Record. They are responsible for all financial transactions, tax compliance, and billing security. When you purchase a digital product from Mahelak, the Merchant of Record collects and processes your personal data (name, address, and payment details) for transaction fulfillment and global tax compliance. Mahelak receives confirmation of the transaction, including the amount paid and the product purchased, to ensure your digital license is delivered correctly. Legal basis: Execution of a contract and compliance with global tax and accounting laws.
1.4. Digital Product Licenses When you download or purchase a 3D model or BIM component, we keep a record of the transaction to manage your licensing rights and provide updates to the digital files.
1.5. Communications If you contact us via email or support forms, we process your inquiry to provide technical assistance regarding our digital products.
1.6. Direct Marketing With your consent, we may use your email to send updates about new 3D models, digital assets, and exclusive offers. You can opt-out at any time.
2. WHO MAY SEE YOUR DATA
We prioritize your data security. We share your information only with:
Authorized Merchant of Record: Our official payment processor and financial reseller.
Service Providers: Trusted partners who assist in hosting our digital assets and delivering our content.
Legal Authorities: Only when required by law to comply with legal obligations.
3. DATA RETENTION
Personal data is stored for the duration of your active account and for a period of 2 years after your last login. Transaction data is retained as required by tax laws and for the duration of your digital product license.
4. YOUR RIGHTS
Under GDPR and other privacy laws, you have the right to access, rectify, or erase your personal data. To exercise these rights, please contact us at contact@mahelak.com.